A WhatsApp bot for law firms and accountants

What enquirers write — and what the bot does with it

"Do you handle divorce? And wills?"

The firm's practice areas, who handles what, and which cities you have offices in — whatever you wrote, the bot answers. For an area that is not on your list, it does not invent one.

"What do I need to bring for my annual return?"

A document list per service — form 106, bank certificates, receipts — is exactly what a bot answers well, if you uploaded it as a file or wrote it in the firm's information.

"Can I get a consultation this week?"

The bot offers only free times in the firm's Google Calendar, by the meeting length you set, and books. If you like, each meeting waits for your approval first.

"How much does it cost?"

If you wrote a price for a first meeting or a given service, the bot answers. If it depends on the case, write that, and the bot offers to set up a meeting.

"I got a letter from the tax authority, what do I do?"

That is a professional question, and it is not a bot's. You write a rule that sends every legal, tax or existing-case question to a member of your team, and check in the test chat that it does.

What it looks like in a chat

An illustration: a fictional accounting firm, not a real customer. Its rules say "do not give tax advice".

Worth knowing first

• It is not an adviser. Ariko answers the firm's admin — services, documents, meetings — and gives no legal, tax or accounting advice. You write the rule that sends such questions to your team.
• Do not ask for sensitive details in the chat. Conversations are stored in the system, and you can set how long until they are deleted. Documents and case details are better received through the firm's own channel. Security and privacy.
• One calendar per firm. The bot books meetings in one connected Google Calendar. If each partner has their own calendar, talk to us first.
• On your website too. On paid plans the same bot also answers in the firm's website chat. A chatbot for your website.